fast response

2022-07-08

One day in June 2016, our customer service department received a call from Mr. Fan in Shenzhen at 9:00 a.m. He said that he saw on the Internet that our company is doing ventilation and cooling projects for workshops and he has 5 new workshops The factory needs ventilation and cooling. I asked our company if we can arrange relevant technical personnel to come and see the plan in the afternoon. Our customer service staff said that it should be no problem. President Fan was not particularly happy after hearing it. He just said as soon as possible, and then our customer service staff will Write down his contact information and call our sales department manager about this matter. It is a hot summer day. In fact, our sales department staff are busy outside, leaving early and returning late. It is really hard. When the manager communicated on the phone, our sales director happened to hear that the customer was anxious and the sales department staff was nervous. After being transferred to the difficult news, he immediately took over the customer information. Our director immediately called back to Shenzhen Fan and made an appointment. At three o'clock in the afternoon to his company for an appointment.

In the afternoon, our director Chen took a colleague from the network department to drive from Guangzhou and arrived at Fan's head office on time at three o'clock. After meeting our director, Mr. Fan said in the first sentence that your service efficiency is good. He always told us about some of the actual situation, requirements and needs of his workshop. He said that these five workshops are new workshops. Originally, we planned to open these workshops in 2 months, and temporarily changed the production equipment of the old factory to 3 It will be transported here in a few days. Now it happens to be in the hot summer. We are very anxious, so you have to hurry up. After Mr. Fan explained the actual situation and requirements, he took our colleagues to the site for a walk. Later, our colleagues Recorded the relevant data on the site and the layout of the workshop. The time passed quickly, and before we knew it, it was almost time to get off work. After measuring the relevant data, our colleagues found Mr. Fan again. Originally, our director was going to invite him. We had dinner together, but Mr. Fan rejected him. He told you the truth. In the morning, he had notified two other two people to come to see the scene in the afternoon, but none of them came. Our old factory also installed these equipments. It is too long and the relocation cost is also high, so the supplier who installed it for us before also participated in the design quotation, and told us to optimize the design plan and quotation, choose the most cost-effective, and the price should be reasonable.

At the same time, he also told us that since you can come to help us solve the problem in time, the plan is reasonable, and the price is reasonable, you have every chance. Don't think that we will favor the previous supplier. President Fan also said that the previous supplier is also there. Some aspects are not very good, so we thought of looking for more suppliers to come over. After listening to these words, our colleagues became more confident. Director Chen called on the way back to inform colleagues in the relevant design department and scheme planning department. Working overtime at night to design plans and make quotations, with the joint efforts of colleagues, Director Chen brought the completed plans and quotations to Mr. Fan the next day for review. After Mr. Fan looked at it, he said something about our work. The efficiency is indeed very high, and the proposal can be quoted in such detail in such a short period of time.

双方谈过之后，范总将我们的方案报价收下，他说之前给他们做过的供应商下午会把方案报价送过来，对比之后会通知我们，叫我们等通知，我们同事回来之后第三天接到范总的电话直接开口问我们的报价总额打个9折是否可以签约，我们在给每个客户做报价的时候都有做成本分析，我们陈总监听完后就告诉了范总打9折是肯定做不到的，也说了一下我们的产品质量以及我们其它方方面面的优势，范总听完后还是感觉我们很用心的在做这个事情，再次问我们95折能不能搞定，范总也很直白的说了他们的老供应商给出的方案和报价基本上都差不多，但是他们的报价是我们总价打9折的一个报价32万整，这个价格以及选用设备数量方案可以发给我们看，范总说基于你们的一个办事效率，做事态度与专业在这个价格基础上加5个点，我们陈总监听完后也是能听出范总对我们的一个肯定与信任，也就答应了范总说的报价，立马草拟了一份合同，双方签订合同收到定金后三天就进场开此安装。

整个工程耗时十五天安装完毕，刚好他们的设备也基本上搬运的差不多，有一半的车间就已经开此投入生产，我们的设备在试运行一个星期后，车间人员反映都还不错，范总在开会的时候也听取了一下车间负责人员的心声，也给我们提出了一些宝贵的意见，叫我们给每台设备挂上一个编码以便后期维护检修方便，同时叫我们做一份后期维保计划书，并通知我们等设备再运行十天后没什么问题就会叫财务给我们把剩余该付的款项打过来，我们听了也是非常的高兴，我们陈总监在一次列会的时候把这个故事告知了我们大家，范总是一个时间观念非常强，办事效率要求极高，同时也是一个雷厉风行，做事果断的人，同时也给我们传递了一个信息，用心去服务好我们的每个一个客户，付出了终究是会有回报的，非常感谢范总给予我们的认可。

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